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https://www.youtube.com/watch?v=lifOKLXa4tI 

Hello everyone

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Please note this is a general vacancy – not one specific to E&D applicants. ALL external job vacancies (ie. available for anyone to apply for) are advertised and updated daily at the Brisbane City Council website at www.brisbane.qld.gov.au and click on “Jobs” and follow the links you need.  You can also sign up for job alerts (you will only get the external vacancies via that job alert).  To get vacancies that are internal but able to be applied for by external people with disability or Aboriginal and Torres Strait Islanders, you need to be a member of the E&D email list.  If you received this email directly from DiversityInclusion then you are on the E&D email list.

CUSTOMER ADMINISTRATION SPECIALIST (602530) ß Click on job name to apply

Req ID:  602530

Personnel Area: Lifestyle & Community Services 
Branch: Community Facilities
Salary Range:  $71,171 to $76,753  Remuneration stated is for the full-time positions

Location: Lutwyche Cemetery (Kedron)

Work type: Permanent Full Time

We have a fantastic permanent opportunity for a Customer Administration Specialist to join our Cemeteries Administration team based primarily at Lutwyche Cemetery on Brisbane’s north side.

Brisbane City Council operates 12 cemeteries and 3 crematoria across the city which deliver important services to our local community. Brisbane City Cemeteries manages the cemeteries network and provides funeral, cremation and memorial services that cater to and reflect the diverse communities of Brisbane.

Our dedicated team of customer service professionals provides a vital and sensitive service at each of these facilities managing funeral bookings, providing assistance to customers with locating graves and selecting plaques and other forms of memorialisation.

Primarily based at Lutwyche Cemetery, this role provides administrative and customer service support across the Brisbane City Cemeteries and Crematoria network. In this role you will undertake administrative functions to support the business, respond to customer requests and assist the management team to develop improvements to the customer experience.

To be successful in this role, you will also be required to provide customer service relief support across all cemetery locations including Mt Gravatt, Pinnaroo (Bridgeman Downs) and Hemmant.

Key focus areas include;

·         high level customer service experience supporting management with  reporting, projects and financial administration

·         well-developed administration and liaison skills to manage external customers and suppliers, including funeral directors, caterers, and other construction and tender suppliers

·         strong interpersonal and customer service skills to effectively deliver respectful and compassionate service to our customers and the community.

·         high attention to detail and proficient in drafting customer focussed public responses both written and verbal.

Working in Council means delivering excellent customer service to the people of Brisbane.  

Position description: CLICK HERE  – see instructions below.

NB. If you are having difficulties viewing the position description, please use the Chrome browser (Right click on the link and copy shortcut into the new browser).

How to Apply: 

Apply by clicking on the “Apply” tab shown on job ad and attach your resume and a cover letter that explains your skills and experience needed for this job (as above)  

For more information:  Please call Janice Lai on 07 – 3178 0090

Closing Date:  Tuesday 1st March 2022 at 11:55pm

Council’s diverse and inclusive workforce helps make Brisbane a great place to live, work and relax.

NB. If you are having difficulties viewing attachments to this advertisement, please use the Chrome browser (Right click on the link and copy shortcut into the new browser) and ensure you are not using mobile devices such as tablets and smart phones.  

Happy job hunting!!

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