From: diversityinclusion <diversityinclusion@brisbane.qld.gov.au>;
Sent: Wednesday, 19 January 2022 10:35 AM
To: diversityinclusion <diversityinclusion@brisbane.qld.gov.au>;
Subject: BCC (E&D Vacancy-TV6) DISPATCH OFFICER COMMUNICATIONS ($65k+ pa) TEMP Up to 6 months
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Hello everyone!
This job is a TEMPORARY VACANCY only meaning it is for less than 6 months duration. It may be a backfilling situation while someone is on leave or undertaking a higher duties position. We call them TV6 vacancies and they are only available internally PLUS our E&D list (see paragraph below). Our Recruitment Centre does not do the recruitment for these vacancies… the recruiting is done directly by the local manager. You apply as directed in the email and the responses are by the local area.
Under an Equity and Diversity initiative, people with disability and Aboriginal and Torres Strait Islander peoples are able to apply for these jobs even though they do not currently work for Council. However, you can only apply by using the link provided below and by identifying which equity group you are a member of. If you have any difficulty, please contact the “More Information” person listed.
DO NOT HIT REPLY AND SAY YOU ARE INTERESTED. CLICK ON THE LINK AND APPLY ONLINE
IF YOU HAVE QUESTIONS or difficulty using the link provided,
PLEASE CONTACT THE PERSON NAMED FOR THAT JOB!
DISPATCH OFFICER COMMUNICATIONS (603091) ß Apply via email
An opportunity for a Dispatch Officer is available in Compliance and Regulatory Services (CARS), Compliance Coordination Unit (CCU) – Schedule and Dispatch Team. The role is based at Green Square, Fortitude Valley.
CCU Dispatch Officers triage incoming requests, schedule and dispatch CARS Officer site attendance by using systems that include:
· DART
· 2-way radio
· Officer Deployment Schedules
· GPS tracking and other council systems such as BrisMAP and Properties on the Web.
This is the role that dispatches direct to our Rapid Response Group (RRG) and Parking Compliance Team. The customer request job types dispatched include:
· Animal Attacks
· Illegal Parking
· Pollution Incidents
· Reports of Interference to Protected Vegetation (Brisbane’s valuable greenspace).
These are but a few of the 65,000 or so incidents reported to our team every year. This is a fast-paced environment where priorities quickly change – a day could be over in the ‘blink of an eye’.
Key accountabilities include (but are not limited to):
· Providing effective operational support services to the CARS work units.
· Identify and appropriately allocate customer request to business areas and/or response crews as guided by Standard Operating Procedures.
· Provide a customer focused point of contact that triages and dispatches requests using a range of Council systems including, telephone, 2-way radio, email, and information technology systems such as the DART system.
· Escalate emergency or significant cases to the Schedule and Dispatch Team Leader for direction.
To be successful in this role you will need to possess:
· Demonstrated administrative and organisational skills to plan, schedule, coordinate and prioritise workloads to meet deadlines in a time imperative environment.
· Experience in supporting a team in an operational capacity to achieve outcomes and timeframes.
· High level of proficiency in commonly used computer systems and software.
· High-level verbal and written communication skills.
· Demonstrated ability to use relevant Council’s IT systems to extract and utilise data.
If you think you are the right person to take on this exciting challenge, we are keen to hear from you.
To be considered for the role you must be able to work up to 8 hour shifts at various start times between 6am-6pm Monday to Friday. Schedule & Dispatch operate on a flex roster, and based on rostering and business needs, you will have the ability to nominate flex days. In the event of a disaster or other significant incidents, you may be called upon to work extended hours, including weekends.
To be eligible to apply you must meet the following criteria: For salaried roles, applications can be accepted from: permanent employees; temporary employees who have been employed for a minimum of six months; people employed as temporary employees through a Community Jobs Program/Work Placement; casual employees who have had the equivalent of six months full-time employment; and external applicants for internally advertised Band 2 to 4 vacancies from the Indigenous communities and the Disability Community Network (Equity and Diversity Networks). Labour hire (agency contractors) are not eligible to apply for TV6 roles.
How to apply: DO NOT Click on the ‘Apply’ button. Please email hiring manager (see below) directly with your cover letter and current resume that demonstrates how you meet the requirements of this role.
**Email application directly to: TONY.DALLYWATKINS@BRISBANE.QLD.GOV.AU – no later than COB 30 January 2022.
Position Description: CLICK HERE
NB. Right click on link and copy shortcut into a new browser for example, Chrome.
Duration: Up to 6 Months
Start Date: Monday 7 February 2022
Closing Date: Sunday 30 January 2022
Brisbane City Council is a multi-award winning accessible and inclusive workplace. Council was awarded 2016 Employer of Year at the National Disability Awards and 2018 & 2019 ‘Gold’ status by the Australian Workplace Equality Index for LGBTI inclusion.
Happy job hunting!!
Diversity and Inclusion Team
Strategic Talent Management | Human Resources
ORGANISATIONAL SERVICES | BRISBANE CITY COUNCIL
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