FW: ( QLD ) BCC (E&D Vacancy-TV6) CORRESPONDENCE OFFICER ($71k+ pa) TEMP Up to 24 June 2022

From: diversityinclusion [mailto:diversityinclusion@brisbane.qld.gov.au]
Sent: Friday, 4 February 2022 11:46 AM
To: diversityinclusion
Subject: BCC (E&D Vacancy-TV6) CORRESPONDENCE OFFICER ($71k+ pa) TEMP Up to 24 June 2022

You are encouraged to pass this email onto your relevant networks.
If you didn’t get this email directly from EquityDiversity (and you want to) SEND AN EMAIL to DiversityInclusion@brisbane.qld.gov.au and ASK to be on the Aboriginal and Torres Strait Islander OR the People with Disability email list. You will get a reply confirming you are on the list PLUS get instructions on how to register for Job Alerts so you get emails directly to your inbox.

Check out our “Working at Council” video
(a lot of the people in the video have been on this E&D list, gotten jobs and now work here!)
https://www.youtube.com/watch?v=lifOKLXa4tI

Hello everyone!

This job is a TEMPORARY VACANCY only meaning it is for less than 6 months duration. It may be a backfilling situation while someone is on leave or undertaking a higher duties position. We call them TV6 vacancies and they are only available internally PLUS our E&D list (see paragraph below). Our Recruitment Centre does not do the recruitment for these vacancies… the recruiting is done directly by the local manager. You apply as directed in the email and the responses are by the local area.

Under an Equity and Diversity initiative, people with disability and Aboriginal and Torres Strait Islander peoples are able to apply for these jobs even though they do not currently work for Council. However, you can only apply by using the link provided below and by identifying which equity group you are a member of. If you have any difficulty, please contact the “More Information” person listed.

DO NOT HIT REPLY AND SAY YOU ARE INTERESTED. CLICK ON THE LINK AND APPLY ONLINE

IF YOU HAVE QUESTIONS or difficulty using the link provided,

PLEASE CONTACT THE PERSON NAMED FOR THAT JOB!

CORRESPONDENCE OFFICER (605542) ß Apply via email

An exciting opportunity for those looking to be part of the Contact Centres Social Media and Correspondence team.

As a Social Media and Correspondence Officer in the Contact Centre you will be responsible for managing incoming requests from customers and also monitoring Brisbane City Councils social media.

Our attentive, friendly, and multi-skilled team will ensure you are well supported with one-on-one support with other experienced officers and allow you to get a broad understanding of the online enquiries’ customers submit to council.

You will gain experience in using Council’s correspondence system, CMX, and front-end system OPTIMISE while logging jobs to other work units, generating acknowledgment replies and having an opportunity to draft simple letters.

The role of the Social Media and Correspondence Officer is to:

· Manage incoming requests to the OPTIMISE email queue

· Using Council’s Contact Centre systems and processes

· Prepare acknowledgment emails and simple and correspondence responses

· Monitoring of Councils Social Media platforms

· Any ad-hoc administration duties as required

You will quickly see your experience and knowledge of Council grow as you are involved in a wide variety of scenarios and their resolution.

To be successful in this position you will need:

· Excellent customer focus and be capable of managing sensitive and confidential issues

· Demonstrated communication and interpersonal skills, including conflict resolution and negotiation skills and the ability to communicate with a range of high level internal and external stakeholders

· Strong attention to detail

· Organisational and time management skills to effectively prioritise

· Ability to contribute to team direction, give and receive feedback and achieve agreed performance standards in order to contribute to a culture of performance excellence

· Available to work 7 days a week from 6:30am – 10:30pm

Desirable:

· Experience in Correspondence Management System (CMX) and/or Optimise.

To be eligible to apply you must meet the following criteria: For salaried roles, applications can be accepted from: permanent employees; temporary employees who have been employed for a minimum of six months; people employed as temporary employees through a Community Jobs Program/Work Placement; casual employees who have had the equivalent of six months full-time employment; and external applicants for internally advertised Band 2 to 4 vacancies from the Indigenous communities and the Disability Community Network (Equity and Diversity Networks). Labour hire (agency contractors) are not eligible to apply for TV6 roles.

How to apply: DO NOT Click on the ‘Apply’ button. Please email hiring manager (see below) directly with your cover letter and current resume that demonstrates how you meet the requirements of this role.

**Email application directly to: ZACHARY.MUROLO@BRISBANE.QLD.GOV.AU – no later than COB 18 February 2022.

Position Description: CLICK HERE

NB. Right click on link and copy shortcut into a new browser for example, Chrome.

Duration: Up to 24 June 2022

Start Date: Monday 7 March 2022

Closing Date: Friday 18 February 2022

Brisbane City Council is a multi-award winning accessible and inclusive workplace. Council was awarded 2016 Employer of Year at the National Disability Awards and 2018 & 2019 ‘Gold’ status by the Australian Workplace Equality Index for LGBTI inclusion.

Happy job hunting!!

Diversity and Inclusion Team

Strategic Talent Management | Human Resources

ORGANISATIONAL SERVICES | BRISBANE CITY COUNCIL

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Email: DiversityInclusion@brisbane.qld.gov.au

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