From: diversityinclusion <diversityinclusion@brisbane.qld.gov.au&gt;
Sent: Friday, 14 January 2022 10:55 AM
To: diversityinclusion <diversityinclusion@brisbane.qld.gov.au&gt;
Subject: BCC (E&D Vacancy) SOLUTION CENTRE CONSULTANT ($71k+ pa) Temporary Full-time up to two years

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Hello everyone! 

These jobs are internal jobs (meaning that only people currently working for Council can apply for).  Under an Equity and Diversity initiative, people with disability and Aboriginal and Torres Strait Islander peoples are able to apply for these jobs even though they do not currently work for Council.  However, you can only apply by using the link provided below and by identifying which equity group you are a member of.  If you have any difficulty, please contact the “More Information” person listed.

DO NOT HIT REPLY AND SAY YOU ARE INTERESTED.  CLICK ON THE LINK AND APPLY ONLINE  

IF YOU HAVE QUESTIONS or difficulty using the link provided,

PLEASE CONTACT THE PERSON NAMED FOR THAT JOB!  

 

SOLUTION CENTRE CONSULTANT (596252) ß Click on job name to apply online

Req ID: 589462
Personnel Area: Organisational Services
Branch: Support Services Centre, Solution Centre
Salary Range: AUD $71,171 to $76,753 plus superannuation (Remuneration stated is for the full-time positions)

Work type: Temporary Full-time.

Duration: Up to 2 years

Solution Centre Consultant – Green Square

With Brisbane City Council being the largest local government in Australia, the Solution Centre team provide essential business support right across Brisbane City Council’s operations and divisions. This high-profile team within the Organisational Services division is seeking a customer service professional  to join the team  on a temporary full-time basis.

Key to success in this role is experience in a high-volume, business critical and customer-focused role. The Solution Centre provides support to the organisation with Human Resources policy, Procurement, Payroll, Assets and Works Management and Recruitment.  The role also requires a demonstrated ability to determine the scope of customer queries and to access the right information to remedy or escalate issues as necessary.

We are seeking an individual with an analytical and supportive  communication style with the key attributes of empathy, personal resilience and attention to detail. Furthermore, experience in the Genesys and SAP platforms will be highly regarded.

Key focus areas include:

·         first-contact customer service and follow-up support to Council employees using SAP and related systems

·         issue management, knowledge sharing and trend analysis to stay informed

·         maintaining confidentiality and the integrity of sensitive and critical information and systems.

Essential selection criteria include:

·         experience in a high volume customer service environment including conflict resolution; negotiation and problem solving skills to resolve complex and sensitive issues

·         demonstrated ability in maintaining confidentiality of sensitive information in a work environment

·         demonstrated communication and interpersonal skills including the ability to communicate effectively with a range of customers and stakeholders

·         competent keyboard skills and ability to assimilate information quickly and record relevant facts.

The Solution Centre team is located at Green Square in Fortitude Valley, close to the Valley train station and buses and public car parks.  If successful, you will need to be available to work Monday to Friday on a rotational roster between the hours of 7am to 5pm with a 7.25 hour day as a minimum, with the opportunity to work a longer shift to accrue additional flex-time as agreed. A hybrid working arrangement will also be an available option after initial face to face training period.

 Benefits of working for Council include:

·         flexible working hours, and flexible arrangements

·         free gym and wellness centre

·         award winning superannuation fund

·         generous leave provisions

·         competitive salary. 

Working in Council means delivering excellent customer service to the people of Brisbane.  

How to apply:  Click on the ‘Apply’ button on job ad to complete your online application.  Please upload your current resume and cover letter (of no more than one page) that demonstrates how you meet the requirements of this role. 

This is a multistage recruitment process and may require online assessments.

This role will require a Criminal History Check.

Position description: CLICK HERE – see instructions below.

Additional Benefits of working for Council: CLICK HERE

Council’s diverse and inclusive workforce helps make Brisbane a great place to live, work and relax.

NB. If you are having difficulties viewing attachments to this advertisement, please use the Chrome browser (Right click on the link and copy shortcut into the new browser) and ensure you are not using mobile devices such as tablets and smart phones.  

For more information: Please call Lindsay Peacock (07) 3178 7506

Closing Date: Wednesday 26th January 2022 at 11:55pm

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and since 2018 has been recognised with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

Happy job hunting!!

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